OUR TECHNICAL SUPPORT INCLUDES

  • Online technical support service.
  • User manuals with detailed instructions how to assemble the device, how to operate it, about functions, settings, menu navigation, maintenance and cleansing.
  • Detailed treatments protocols with full information how to perform treatments step by step. Treatment protocols contain information about indications, contraindications, device preparing, customer preparing, treatment performing in steps, used cosmetics, expendable materials, treatments frequency and after treatment home care.
  • Online technical support in devices installation, settings, treatments performing, troubleshooting and repairs.
  • Our technical support team is able to resolve the majority of technical problems via online communication. During this process we need your kind and patient assistance, sending fotos and videos of malfunction to help our technicians in diagnostic processes.
  • We care about our Customers comfort and understand how important is keep your services running. So in most cases, if malfunction is covered by warranty, we will send you spare parts to change with detailed instruction.
  • Note: We provide technical support for our direct Customers only. We do not provide services to buyers, who purchase our products from third parties.